FAQ

Shipping

Q: How long does shipping take?

A: Orders will be dispatched within 1 to 2 business days. Delivery within the United Kingdom via UPS or FedEx typically takes 3 to 5 business days.

Q: Is shipping free?

A: Yes! We offer free standard shipping on all orders within the United Kingdom with no minimum spend required.

Q: Do you ship internationally?

A: Currently, we only ship within the United Kingdom For international inquiries, please contact us at info@gftgal.com.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can also track your order via our Order Tracking page.

Returns & Refunds

Q: What is your return policy?

A: You may request a return within 30 days of delivery. Items must be unused, unworn, and in original condition with tags and packaging.

Q: How do I start a return?

A: Email us at info@gftgal.com. with your order number, the item(s) you wish to return, and the reason for return.

Q: How long do refunds take?

A: Approved refunds are issued to your original payment method within 3 – 5 business days. Your bank may take additional time to process the refund.

Q: Who pays for return shipping?

A: If you are returning an item due to change of mind, you are responsible for return shipping costs. If the return is due to our error (damaged, defective, or incorrect item), we will cover return shipping.

Orders

Q: Can I cancel or modify my order?

A: Please contact us within 2 hours of placing your order. After this time, the order may already be processed.

Q: What payment methods do you accept?

A: We accept Diners Club, Discover, JCB, Maestro, Mastercard, and Visa.

Contact

Q: How can I contact you?

A: Email: info@gftgal.com

Phone: +44 1733350057

Opening Hours:

British Summer Time

Monday to Saturday 9:00 AM- 16:00 PM