Refund Policy

We want you to be satisfied with your purchase. This policy explains our returns and refunds process.

1.Return window (30 days)

You may request a return within 30 days of delivery 

2.Return eligibility

To be eligible for a return, items must be:

• unused, unworn, and in original condition

• returned with original packaging and any tags included

• accompanied by proof of purchase (order number)

3. How to start a return

Email info@gftgal.com  with:

• your order number

• the item(s) you wish to return

• the reason for return (and photos if the item is damaged/incorrect)

If your return is approved, we will provide return instructions.

4. Return address

Returns must be sent to the address provided in your return approval email.

(Return address:1, Lovells Centre, Blunt's Ln, Whittlesey, Peterborough PE7 1AH United Kingdom)

5. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 14days of delivery with clear photos of the package and item. We will resolve the issue with a replacement or refund where appropriate.

6. Refunds

Once your return is received and inspected, approved refunds will be issued to the original payment method within 3–5 business days.

Your bank/payment provider may take additional time to post the funds.

7.Return shipping costs

• If you are returning an item due to change of mind, you are responsible for return shipping costs.

• If the return is due to our error (damaged/defective/incorrect item), we will cover reasonable return shipping costs.

8.Non-returnable items

The following are not eligible for return:

• final sale / clearance items (if marked as final sale)

• gift cards

9.Contact

Store Name: Gift Galore

Address: 1, Lovells Centre, Blunt's Ln, Whittlesey, Peterborough PE7 1AH United Kingdom

Email: info@gftgal.com

Phone:+44 1733350057

Opening Hours:

British Summer Time

Monday to Saturday 9:00 AM- 16:00 PM

Closed on Sunday

Response Time: We respond within 24 hours